Verzendbeleid
This policy applies to orders shipped worldwide and is intended to clarify our shipping policies and procedures. Before placing an order with DUNKPOINT, please read this policy carefully.
Shipping, Processing and Order Times
Order processing time: 1–3 business days (Monday–Friday)
Delivery time: Generally, deliveries take between 15 and 20 business days (Monday to Friday) from order confirmation, including processing time. Deliveries to some countries or remote areas may take longer.
Shipping costs: Free standard delivery on all orders.
Delivery times are estimates and may vary due to carrier delays, high demand, public holidays, customs procedures or other circumstances outside our reasonable control.
Order Tracking
A tracking number will be created once your order has been dispatched, where tracking is available.
Tracking information will be sent to the email address provided at checkout.
Order Tracking Issues
If you have any issues with your tracking number or package delivery, please allow some time for the tracking information to update.
As orders travel internationally, it may take 3–7 business days for tracking information to appear or begin showing updates after dispatch.
If you are still experiencing issues with your tracking information or delivery, please contact us at:
Delivery Delays
In most cases, orders are delivered within the estimated delivery timeframe. However, occasionally an order may be delayed due to carrier operations, high demand, public holidays, customs checks, adverse weather or other circumstances outside our reasonable control.
If you have waited an additional 5 business days after the estimated delivery timeframe and still have not received your order, please contact us at:
Please include your order number and tracking number, if available.
Missing Products
Some orders may be shipped in separate packages depending on product availability, fulfilment arrangements or shipping considerations.
To provide our products efficiently, some items may be fulfilled by different trusted manufacturing or fulfilment partners.
If you order multiple products at the same time, they may not necessarily arrive together.
If part of your order has not arrived, please allow an additional 3–5 business days for the remaining items to be delivered before contacting us.
If an item still has not arrived after this period, please contact:
Customs, Duties and Taxes
Orders may be shipped from outside your country. Depending on where you live, your order may be subject to import duties, taxes or handling fees charged by customs or the carrier on delivery.
These charges are not included in our prices unless they are shown at checkout, and they are the responsibility of the customer. Please check with your local customs office if you are unsure.
Shipping Zone
DUNKPOINT currently ships worldwide. The countries available for delivery are shown at checkout.
Contact
For questions regarding shipping, delivery or tracking, please contact:
DUNKPOINT
Email: support@dunkpoint.com
