Refund policy
In accordance with our return policy, you have 14 days from receipt of your item to submit a return request.
Your item must be unworn or unused, with tags still attached, and in its original packaging to be eligible for a return. An invoice or other proof of purchase is also required. Where required by applicable law, items that have been handled beyond what is necessary to check them may still be returned, but we may reduce the refund to reflect any loss in value.
To initiate a return, you can contact us at support@dunkpoint.com. If your return is accepted, we will send you return instructions explaining how and where to send your package. Return shipping costs are the responsibility of the customer, except where otherwise required by applicable law. Items returned to us without an approved return request may not be accepted.
If you have any questions about returns, you can contact us at support@dunkpoint.com.
What are the restocking fees?
No restocking fees.
How can customers return their products?
By email: support@dunkpoint.com
For change-of-mind returns, the return shipping must be arranged and paid for by the customer. As we ship worldwide and our orders are fulfilled through international partners, the return address may be in a different country from yours. We will always share the return address before you send your item.
Under what conditions do we allow returns?
New and unused products only, subject to applicable consumer rights.
Personalised jerseys (with a custom name and/or number) are made to order and cannot be returned for a change of mind, unless they are defective, damaged in transit or incorrect.
Return costs
Return shipping costs are the customer's responsibility for change-of-mind returns, including where the customer has purchased the wrong size or product, the product does not suit them, or they no longer want the item.
If the product is defective, damaged in transit or incorrect, please contact us before returning it. Where applicable, we will provide an appropriate remedy in accordance with the consumer protection laws that apply to you, at no cost to you.
Damages and problems
Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged or if you received the wrong item so that we can investigate and provide an appropriate solution.
Please include your order number and clear photographs or videos where relevant.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If your return is approved, the refund will be sent to your original payment method in accordance with applicable law. Your bank or payment provider may require additional time for the funds to appear in your account.
Nothing in this Refund Policy limits any statutory consumer rights or remedies that cannot legally be excluded under the consumer protection laws of the country where you live.
